Frequently Asked Questions

Questions & Answers

Frequently Asked Questions

Q1: Do I have to share a vehicle with other people?

No, you will have a vehicle just for yourself and your fellow passengers.

Q2: What happens if I cancel my transfer?

You may cancel your booking at any time. If you notify us more than 24 hours before your scheduled transfer you will receive a full refund. Passengers cancelling within 24 hours or their scheduled transfer will not receive a refund.

Q3: When and to whom do I pay for the transfer?

Payment of the transfer depends on the conditions listed when booking. Standard is that we charge 100% from your account. Or you can choose Cash to Driver then we will confirm your reservation and once you meet our Driver you can pay him Cash in US Dollars , euro , GBP or any available currecny in our website.

Q4: Can I complete my booking without a credit card?

You have the option of paying Cash to Driver and your reservation will be confirmed but you have to contact us at least one day before your transfer to confirm and make sure you didn’t change your mind!

Q5: Is my credit card safe when booking?

Your credit card data provide a guarantee of your reservation, or are necessary for a payment in advance, depending on the terms and conditions of the selected transfer, as expressed in the transfer offer next to the transfer prices, and on the certificate you will receive after booking. To protect data from your credit card we use Secure Sockets Layer (SSL) technology and your data is completely safe. In the case of fraud and abuse of your credit card by a third party, most banks and credit card companies bear the risk and cover all costs arising from the abuse. In accordance with our high ethical standards we respect your privacy. We are committed that your name, address, e-mail address and credit card information required for booking will not be disclosed to a third party without your consent.

Q6: How can I find my driver?

Your driver will come to pick you up at your desired destination. If your transfer starts at the airport, your driver will wait for you at the check-out exit (Out side the Arrival Hall) holding a Sign with your name on it or our company Logo Sign.

Q7: What happens if my flight is delayed?

Your driver will be informed about your flight details and will collect you at the new time.

Q8: Do I have extra charges in the case the driver has to wait for me because of the delayed flight?

In case your flight is delayed, the driver will be aware of the new schedule and will wait for you as previously mentioned. We do not charge extra the waiting of the driver in this case. But if your flight Landed and there’s any delay for any others reason we have to contact us and may be you will charge you like if you stoped at the airport for security reasons or anything else at airport we recommend to give us a call.

Q9: What happens when I make a reservation?

Once you complete your booking with MBCRO Transfers, the details of the booking are sent to us and we will make the appropriate arrangements as per your request. You will receive an email confirming your booking.

Q10: Can I make a reservation with someone else's credit card?

If you do not have a credit card, you can specify a different card with the permission of the person whose name you will type as the name of the owner.

Q11: How can I be sure that my reservation has been confirmed?

Upon reservation you will receive a message that your reservation is in the process and after the process has been completed, you track your booking by visting Track Page

Q12: Will I be charged extra if I have a lot of luggage?

We do not charge extra the luggage of the passengers and you will be helped by the driver with its placement in the car.

Q13: Do you provide transfer for disabled people?

Yes, we provide transfer services for the disabled people, but make sure you notify us on time so that we can prepare an adequate vehicle.

Q14: Is smoking allowed in the taxi during the transfer?

We operates a complete nonsmoking policy in all vehicles - this applies to passengers and drivers.

Q15: Is the your transfer direct or do we stop along the way?

Our Transfer service operates door-to-door leading you directly to your desired destination unless arranged otherwise.

Q16: Can I carry pets in the transfer vehicle?

It is possible to provide transportation of pets, but only if they are properly placed in their travel boxes and put in the luggage department of the vehicle.

Q17: Do infants count?

Most vehicles can carry up to 3 passengers as stated above. For private transfers infants and children do count as one person. We strongly recommend parents take their own child seats to ensure adequate safety and to comply with local legislation. As with car rental policy it is also the parents responsibility to fit the seat. Most airlines do not charge for the carriage of child seats and pushchairs. We do not always have the facility to provide infant or child seats in our vehicles.

Q18: What happens if my flight or accommodation details change prior to departure?

If your details change prior to departure, simply log into our website using the login details provided and amend the details accordingly, or send us an email at and we'll make the changes for you and forward you an amended confirmation email.

Q19: Last minute bookings?

Our website will allow you to book a transfer up to 12 hours prior to arriving in or departing.

Q20: Is it possible to book only a one-way transfer?

Of course! You can book a transfer to your destination, back from your destination or return.

Q21: Can I combine different types of transfers?

Yes, that is possible. Select your desired transfer and we will show you the cost of your choice. Then, you can choose the type of transfer you prefer.

Q22: If I book the transfer, does the driver drop me off at the door of my accommodation?

Yes, we drop you off at the address indicated in your reservation.

Q23: What happens if I can not find my driver at the airport?

If you have a problem with finding your driver, don’t worry - he is somewhere around for sure. Please you have to call our emergency number – we will contact the driver immediately.

Q24: Can I combine different types of transfers?

Once the booking has been completed it is not possible to change any information on your own. Please write us an email with all necessary details or call us - we will do it for you.

Q25: Can I change the date of my transfer?

Once the booking has been completed it is not possible to change any information on your own. Please write us an email with all necessary details or call us - we will do it for you.

Q26: I cannot find answer to my questions, what should I do?

It If you cannot find an answer to your question, please send us Email or call our customer support or use our Live Chat.